PRIDE RUN PHOENIX

RaceLookup PROTECT is not offered on virtual race entries and virtual race entries are:

• Non-refundable and non-transferable into the next year’s virtual option regardless of the reason.
• Non-transferable to another person or the physical event.
• Transferable to a new race category (distance) without a processing fee—transferring into a new race category does not require a change request and can be accomplished by selecting the new race category (distance) completed when submitting the virtual race result. 
• Updatable without a processing fee—correcting a misspelling, birthdate, gender, address, or other inaccurate personal information.

Transfer to another person

No one may participate in any race category using someone else’s information. Instead, transfer and update the original race entry to the new participant. Doing so will allow the new participant to participate, and prevent disqualification, possible removal from the course, and the temporary impact it may cause to all other participants until disqualified.

Both change requests (step 1 and 2) must be complete at least 15 minutes before the race’s planned start time. Go to the times listed on the homepage under location and times to determine the start time.

Optionally, complete (Step 1, 2, or both) on race day during packet pickup and onsite registration. When completing this request (step 1, 2, or both) onsite on race day, it must be complete 15 or more minutes before the race’s planned start time. Step 1 requires the original race entry holder to be present. Step 2 requires the new race entry holder to be present.

There is a $15 processing fee to transfer a race entry to another person (step 1) unless an optional RaceLookup Protect protection plan was purchased and is active. There is no processing fee to update a race entry to another person (step 2.)

• To determine whether an optional protection plan was purchased, go to the participant registration confirmation email sent by support@racelookup.com. It will indicate the plan level bought and, if not, will show declined.
• If a protection plan was purchased, locate the activation email, sent separately of the registration confirmation by support@racelookup.com, containing the protection plan number. You will need this number to waive the processing fee and complete the transfer request.
• If you cannot find the email containing your protection plan number, contact us at least 15 minutes before the race’s planned start time and request it. Also, indicate you want to complete a change request to transfer your race entry to another person. Indicate the new person’s first and last name.
• Upon completing a race entry transfer to another person, the protection plan inactivates, cancels, and terminates and is no longer unusable.

Step 1 (original participant) – go to the participant registration confirmation email sent by support@racelookup.com at the time of registering and use the change link provided to complete the request. The race entry will not be updated to the new participant until step 1 is complete.

After submitting the request, you will receive a transfer email containing a promotional code from support@racelookup.com. Give this code to the new participant; it will allow them to register for the race online without any associated cost.

Step 2 (new participant) – After receiving the original participant’s promotional code from step 1, go to the race registration and register yourself into the race. The use of the promotional code will allow you to register online without any associated costs.

When completing step 1 online near the start of the race, the transfer email containing the promotional code may not be received in time to register online. In this case, the new participant should plan to complete step 2 onsite during packet pickup and onsite registration.

If the original participant has already received a bib, plan to surrender it. The old participant or new participant can return it during onsite packet pickup on race day. The new participant will not receive a new bib until this is complete.

Update personal information

Complete this change request at any time; there is no processing fee to update personal information.

To complete the change request, go to the participant registration confirmation email sent by support@racelookup.com at the time of registering and use the change link provided to complete the request.

If you cannot locate the email confirmation containing your change link, contact us and request it. Also, indicate you want to complete a change request to update personal information.

When needed, you can also request updates to your personal information on race day during packet pickup and onsite registration. After race day packet pickup and onsite registration, request changes at the timing station near the finish line or online with the race entry update personal information.

Make sure your information is accurate.

• Always take steps to transfer your race entry to another person when needed, or when something changes like your emergency contact or mailing address.
• Always validate the information in your registration confirmation email and on the results monitors or online immediately upon completing the race paying particular attention to gender, birth date, age group division, and the spelling of your name.

If you need help with your race result after the awards ceremony has begun, contact us, indicate the discrepancy, and request review.

Cancel and request a refund

This change request must be completed online and requires an active optional RaceLookup Protect protection plan. To be accepted, it must be complete before the planned start time of the race. Go to times listed on the homepage under location and times to determine the start time. It is not required to receive a refund when the event cancels.

To determine whether an optional protection plan was purchased, go to the participant registration confirmation email sent by support@racelookup.com. It will indicate the plan level bought and, if not, will show declined.

If a protection plan was purchased, locate the email, sent separately of the registration confirmation by support@racelookup.com, containing the protection plan number. You will need this number to complete the request.

If you cannot find the email containing your protection plan number, contact us before the planned start of the race and request it. Also, indicate you want to complete a change request to cancel your race entry and request a refund.

The protection plan only covers the actual cost paid for the race entry.

• RaceLookup does not charge additional fees or taxes to register and purchase a race entry.
• The refunded amount may not match the full price of the race entry.
• Discounts received when purchasing a race entry are not covered (early registration pricing, a promotion, or both.)
• Depending on the plan selected, provisions vary and may fully cover the amount paid or partially cover the amount paid. Prorated plans use the original cancel date to determine the reimbursed amount.
• Registrants with the Premium plan receive 100% of the race entry fee back when canceling before the event’s start time.
• Registrants with the Basic plan receive 100% of the race entry fee back when canceling 30 or more days before the event. They receive 75% 20-29 days prior, 50% 6-19 days prior, or 25% when canceling before the event’s start time and up to 5 days earlier.

The protection plan does not cover:

• Gifts received from us as a participant purchasing a race entry (race shirt, finisher medal, or promotional items.)
• Optional donations or optional apparel or other items you may have purchased during registration.

Upon issuance of the refund, the plan inactivates, cancels, terminates, and is no longer usable. The reimbursement, issued to the original form of payment used to purchase the race entry, is made within 15 business days of submitting the race entry cancel and request a refund request. It automatically issues within 15 business days when the event cancels, and the protection plan is active.

If you would still like to receive a race shirt and finisher medal, instead of canceling your race entry, transfer it to the virtual option. Both are included and will be shipped.

As a part of canceling the race entry, if apparel or other optional items were purchased, you will be notified by email as those items ship. The email will also contain the tracking number for the shipment.

Make sure the validation shipping address is correct when entered. We will use this address to ship to you. When the address provided is inaccurate, there is a $15 processing fee to reship, plus the items’ cost, if not returned. There is no guarantee that new items will be available to replace lost items.